Refund Policy
Last updated: 24 August 2026
Within 14 days of purchase, anything you have not yet used is refunded, for any reason.
The same terms wherever you live.
What can be refunded
- A sheet of stamps — within 14 days, if you have not used a single one. Once even one has been put on a letter and sent, that letter stays with its recipient, so the sheet cannot be refunded.
- A limited stamp — within 14 days, if you have not used it on a letter. Its serial number returns to the edition and goes to someone else.
- A set of paper — within 14 days, if you have not yet sent a letter on that paper.
- Membership — within 14 days of the payment or renewal, if you used no paid stamps or paper during that period.
- Always refunded — a duplicate purchase, or anything that has not reached your collection more than 10 minutes after payment.
These no-questions-asked refunds are limited to two per customer per year, to prevent repeated use. Duplicate purchases, and items that never reach your collection, never count towards that limit. Nor does the limit apply to the statutory rights described under “Your rights under law” below.
What cannot be refunded
A stamp already used on a letter, and a limited stamp whose serial number has been marked on a letter and delivered, cannot be refunded — a sent letter cannot be taken back.
What happens to the items
The moment a refund is settled, the stamps, paper or membership from that purchase return automatically. An unused limited serial goes back to the edition. There is nothing for you to do.
Cancelling a membership
You can cancel at any time, and you keep access until the end of the period you have paid for. Cancel from “Manage membership” in your stamp collection, or from the link in the receipt email from Stripe. Cancelling and refunding are separate: within 14 days of a renewal you may also ask for a refund.
How to ask
Write to support@tegami.ink with the order number from your receipt email. Because Stripe sells as Merchant of Record, you can also manage it from the link in your receipt email. An approved refund usually reaches your card in 5–10 business days.
Your rights under law
Japan’s mail-order rules provide no statutory cooling-off period; the policy above is a return agreement we set voluntarily, going beyond what the law requires. Where the law of your region grants a right of withdrawal for digital goods — as in the EU and the UK — that right applies in full. Nothing above limits it.